30-Day Money Back Guarantee
We want you to love your Kinetic Carry. If you're not completely satisfied, we offer hassle-free returns within 30 days of delivery.
Easy Returns
Not satisfied with your purchase? Return your Kinetic Carry within 30 days of delivery for a full refund.
- Product must be unused and in original packaging
- Include all original accessories
- Item must be undamaged (no scratches or wear)
- Return must be initiated within 30 days of delivery
How to Return
- Contact our support team at support@kineticcarry.com
- Receive your return authorization and shipping label
- Pack your item securely in the original packaging
- Ship it back using the prepaid label (free return shipping)
- Get your refund within 5-7 business days after we receive your return
Return Shipping
Who pays for return shipping depends on the reason:
✓ Quality Issues / Wrong Item
We cover return shipping costs
- Defective or damaged upon arrival
- Wrong product sent
- Missing components
Contact us first - we may send a replacement without requiring a return
✗ Change of Mind / Personal Reasons
Customer pays return shipping
- Don't like the product
- Ordered wrong size/color
- No longer needed
Return shipping to our warehouse typically costs $15-$20
Refund Process
Once we receive and inspect your return, we'll process your refund to your original payment method.
- Refunds typically take 5-7 business days to appear
- You'll receive an email confirmation once processed
- Original shipping charges are non-refundable (unless defective)
- Items must pass inspection (unused, undamaged, original packaging)
Note: Partial refunds (50%) may apply if the item shows signs of use or damage.
Exchanges
Want a different finish? We're happy to exchange your product.
- Same process as returns - just let us know what you'd like instead
- We'll ship your replacement as soon as we receive your return
- No additional shipping charges for exchanges
Questions?
Our team is here to help. Contact us at:
Email: support@kineticcarry.com
We typically respond within 24 hours.